WhatsApp chatbot for business that answers, qualifies and hands over

What a WhatsApp chatbot does for a business

A WhatsApp chatbot is software that replies to customer messages on your business number. It greets new contacts, answers common questions, collects details such as name, city or order number, and sends the right product, price or booking link. When a question needs a person, it hands the chat to an agent with the full history.

Most small teams lose leads because nobody is awake at 10 pm when a customer asks for a price. A chatbot keeps that conversation warm until your team is back.

What you can build with FluxxChat

FluxxChat includes a visual flow builder on top of the official WhatsApp Business API. You drag blocks onto a canvas and connect them, no developer needed.

• Keyword and menu triggers. Start a flow when a customer types a word such as "price" or taps a button.
• Buttons and lists. Offer choices instead of making customers type.
• FAQ bot. Add your common questions and answers once and the bot replies on its own.
• AI replies. Let AI draft answers from your own FAQ content for questions outside the fixed flow.
• Lead capture. Ask questions step by step and save the answers to the contact record.
• Agent handover. Pass the chat to your team in the shared inbox with one block.
• Catalog and orders. Show products from your Meta catalog and take orders inside the chat.
• Appointments and payment links. Book slots and collect payment without leaving WhatsApp.

Chatbot flows that work for Indian businesses

The same builder fits very different businesses. A few common patterns:

• Online stores: product questions, stock check, order status and a catalog on request.
• Clinics and salons: appointment booking, reminders and location details.
• Coaching and education: course enquiries, fee details and demo class bookings.
• Real estate and services: qualify the lead with budget and location, then pass it to a sales agent.

Chatbot or live chat: use both

A bot is best for the first reply and for repeat questions. People are best for negotiation, complaints and anything unusual. FluxxChat keeps both in one shared inbox, so a customer can start with the bot and continue with an agent in the same chat, and your team sees everything that was already said.

Set up a WhatsApp chatbot in four steps

• Connect your WhatsApp number through the embedded sign-up.
• Pick a ready-made playbook or start a blank flow.
• Add your questions, buttons and handover rules, then test in the preview.
• Switch the flow on and watch conversations in the inbox.

Rules to keep in mind

WhatsApp lets you reply freely for 24 hours after a customer messages you. To message first, or after 24 hours, you must use a Meta-approved template. FluxxChat shows template status in the dashboard so you always know what can be sent.